POLICIES

PRIVACY POLICY

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our online store.

Information We Collect

When you place an order, we may collect information such as:

  • Full Name

  • Phone Number

  • Email Address

  • Billing and Shipping Address

  • Order Details

  • Payment and transaction information

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Arrange delivery of your purchases

  • Confirm and communicate with you about your order

  • Process payments

  • Provide customer support

  • Improve our products, services, and shopping experience

  • Prevent fraud and unauthorized transactions

Information Protection

We take reasonable security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

Sharing of Information

We do not sell or rent your personal information. Your information may be shared with trusted service providers, such as payment processors and delivery partners, only when necessary to process and fulfill your order or when required by law.

Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, and understand how customers use our store.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

By using our website, you agree to the terms described in this Privacy Policy.

RETURN POLICY

We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may be eligible to request a return or replacement.

Return Eligibility

You may request a return if:

  • The product arrives damaged or defective.

  • You receive the wrong product.

  • The product received is significantly different from what you ordered.

Return Request Period

Return requests must be submitted within 3 days of receiving your order.

Conditions for Returns

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The original packaging should be intact.

  • The product must not have been damaged due to misuse, negligence, or improper handling.

  • Photos or videos of the product may be required to verify the issue.

Non-Returnable Items

Products that have been used, altered, damaged by the customer, or are otherwise not in their original condition may not be eligible for return.

Certain products may also be non-returnable due to hygiene, safety, or product-specific reasons.

Return Approval

Once your return request is received, the product may be reviewed to determine whether it meets our return requirements.

If the return is approved, we will provide further instructions regarding the return or replacement.

Refunds

If a refund is approved, it will be processed through the applicable payment method. The time required for the refund to appear may vary depending on the payment provider.

Order Cancellation

Cancellation requests should be made before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible.

Important

Please check your order carefully when you receive it. If there is any issue with your product, report it within the specified return period so that we can assist you.

PAYMENT POLICY

All orders placed through our online store require full payment in advance before the order can be processed and dispatched.

Online Payments

We accept payments through the secure online payment methods available on our website.

Customers are required to complete the full order payment at checkout.

Order Confirmation

Your order will be considered confirmed only after the payment has been successfully received and verified.

Once payment is confirmed, we will begin processing your order for dispatch.

Payment Verification

For security purposes, some transactions may require additional verification. Orders with incomplete, failed, or unverified payments will not be processed until the payment is successfully confirmed.

Failed Payments

If your payment fails or is not completed successfully, your order will not be confirmed. You may try the payment again using an available payment method.

Pricing

All prices displayed on our website are subject to change without prior notice. The price applicable at the time of successful payment will apply to your order.

Refunds

If a refund is approved according to our Return Policy, the refund will be processed through the applicable payment method. Processing times may vary depending on the payment provider.

Payment Security

We use secure payment processing methods to help protect your payment and transaction information. We do not intentionally store sensitive payment details such as complete card numbers on our store.

Payment Requirement

Full payment in advance is required for all orders. We do not offer Cash on Delivery (COD).